Troubleshooting
What's wrong with my fridge?
Start with the symptom. Each page lists the safe checks your staff can do, the likely causes in order, and the point where you need a technician.
- Commercial refrigerator not coolingReach-in · Undercounter · Visi Cooler · Display Case
- Freezer not freezing or food going softReach-in · Deep Freezer · Undercounter
- Compressor running all the timeReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Compressor not starting, or clicking on and offReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Compressor overheating or very hot to touchReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Fridge too cold or freezing foodReach-in · Undercounter · Visi Cooler · Display Case
- Evaporator coil iced upReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Frost building up on deep freezer wallsDeep Freezer
- Water leaking under the refrigeratorReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Condensation on glass doorsVisi Cooler · Reach-in · Display Case
- Outside of the cabinet sweatingReach-in · Undercounter · Deep Freezer · Visi Cooler
- Refrigerator making unusual noiseReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Refrigerator door not sealing properlyReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Freezer door hard to open after closingReach-in · Deep Freezer
- Temperature fluctuating up and downReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Evaporator or condenser fan not workingReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Temperature display reading wrongReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Controller showing an error or alarm codeReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- High-temperature alarm going offReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- After a power cut: is the food still safe?Reach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Fridge damaged after a voltage fluctuationReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- MCB or RCCB tripping when the fridge startsReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Bad smell inside the refrigeratorReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Suspected refrigerant leakReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Told it 'needs gas charging': what it really meansReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Walk-in cold room not coolingWalk-in cold rooms
- Ice on cold room floor or panel jointsWalk-in cold rooms
- Cold room door freezing shutWalk-in cold rooms
- Visi cooler light flickeringVisi Cooler · Display Case
- Display case glass fogging upDisplay Case · Visi Cooler
- Ice cream too hard or too softDeep Freezer · Display Case
- Prep table rail not cold enoughUndercounter
- Deep freezer not reaching −18 °C in summerDeep Freezer
- Ultra-low freezer not reaching setpointDeep Freezer
- Vaccine fridge temperature excursionReach-in · Undercounter
- Fridge cooling but food spoiling fastReach-in · Undercounter · Visi Cooler · Display Case
- Fridge tripping the inverter or UPSReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Fridge drain pipe blockedReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Door gasket torn or looseReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer
- Fridge vibrating or wobblingReach-in · Undercounter · Visi Cooler · Display Case · Deep Freezer